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The Seven Skills For Writing Letters and Emails

April 24 @ 9:00 am - April 25 @ 5:00 pm


Writing for business is more than just giving the information to the reader. It is not what you say, but how you say it that matters to the reader. You are the artisan who uses your tool to craft the writing, and your skills to refine the piece of work – a letter or an email.

The process of writing rests on a number of principles which can help you be more efficient in the process to produce an effective document. Plan with the reader in mind to better organize and structure the information for the benefit of the reader. Develop your style to write clearly and simply with the right tone using words and expressions, sentence structure and sentence length to connect with the reader. Apply these proven techniques and see the results in your writing productivity and document quality.


Course Objectives

This two-day workshop will focus on key skills from planning to the mechanics of writing to help you handle the different writing tasks in the course of your work.

  • Clarify your purpose of writing
  • Take a reader-centered approach
  • Make your writing clear, complete, concise, concrete, and correct.
  • Structure the information logically for the reader
  • Influence and persuade readers to take the action required
  • Hone the skills of writing business letters and emails



Skill 1

Know your purpose of writing

Various purposes of writing

Use the 5 Ws and 1 H to structure your thoughts

Write a clear beneficial purpose


Skill 2

Know your readers

Choose the correct amount of information

Choose the right technical level

Plan the document


Skill 3

The principles of writing

The C’s of writing

  • Clear
  • Concise
  • Concrete
  • Complete
  • Courteous
  • Correct


Skill 4

Structure and organize your document

Organize materials according to purpose

Organizational methods

Linking 1: Connecting sentences

Linking 2: Sentence structure


Skill 5

Develop Your Writing Style

Recognizing and using tone

Vary tone with words and expressions

Vary tone using sentence structure and sentence length


Skill 6

Mechanics of writing

Grammar: Effective use of language tool

Punctuation: Put the pause in your writing


Skill 7

How to put it all together

Difference between email writing and letter writing

Tips to make sure your email is read

Techniques of writing different types of email / letter based on scenarios relevant to the workplace


About the Speaker:

Nancy Ong Chen Gan

MBA (Strathclyde,U.K.) , Dip. in Banking (U.K), TESOL (Australia), PMSB Certified Today, she is highly sought by the industry for her training in business English communication and writing skills. Using simple and proven techniques of communication strategies, she is able to show participants how to achieve results in their communication in any work environment. Her programmes aim to increase organizational effectiveness with right communication.


If you wish to get more information, please download the brochure with registration form or call WIM Office at 03-77250268 / 77299909.


Date: 24-25 April 2019, Wed-Thu

Time: 9 am – 5 pm


Normal RM1200

Early Bird RM999 (by 19.4.19)

Group of 3 & above RM999 (per pax) (An organization sending 3 or more staff members to attend is entitled to RM999 per participant)

WBN /Alumni RM800

(Fees paid inclusive of refreshments, luncheon, course materials and Certificate of Attendance.)




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April 24 @ 9:00 am
April 25 @ 5:00 pm
Event Category:


Women’s Institute of Management
603-77250268 /


Women’s Institute of Management
Wisma WIM, No 7, Jalan Abang Haji Openg
Taman Tun Dr. Ismail, Kuala Lumpur 60000 Malaysia
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