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April 2017

DIY Workshop : How to Make Soap, Lip Balm, Sugar Scrub & Mosquito Repellant

April 1 @ 10:00 am - 12:00 pm
Wisma WIM,
Malaysia
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Come and have fun in this DIY Workshop ! You will learn how to make your own melt & pour soap lip balm sugar scrub for body mosquito repellent spray using natural ingredients and essential oils. You will take home all the wonderful items. *all materials, tools and notes will be provided *please bring your own bag to take home the items.   About the Speaker: Karen Lim is a Piano Teacher by profession. Trained in Music and Special Education,…

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Effective Letter And Email Writing For Business

April 25 @ 9:00 am - April 26 @ 5:00 pm
Wisma WIM,
Malaysia
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“The difficulty is not to write, but to write what you mean.” – Robert Louis Stevenson. Effective business writing shows you how to communicate in business with style and purpose.  Writing that letter or email to influence your readers must be delivered not just using clear and concise language, but it must be delivered with care to connect with the reader. The goal of this 2-day workshop is to help you write with greater ease, precision and clarity with a…

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May 2017

5 Star Proactive Caring Customer Service

May 17 @ 9:00 am - May 18 @ 5:00 pm
Wisma WIM,
Malaysia
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Have you ever wondered what really a 5-STAR Customer Service is like? Do you want to be able to deliver a 5-STAR Customer Service? Do you want to know how a 5-STAR Customer Service can benefit you as a provider? Everyone talks about a 5-Star Customer Service or has heard people raving about a 5-STAR Customer Service. But what is this concept really? Is this something doable? This workshop is designed to help you realise your potential and talent to be a good…

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Getting Along With Almost Anybody

May 30 @ 9:00 am - May 31 @ 5:00 pm
Wisma WIM,
Malaysia
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This 2-day programme has been customised to meet the following objectives. This programme uses a simple profiling tool from U.S.A. called Personality Plus © to enable participants to understand themselves and others in order to get along with almost anybody. The team will begin to understand the behaviour and emotions of their colleagues in order to use the right approach to work well with them. This in return will enable them to contribute effectively to the organisation in terms of…

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June 2017

Problem Solving and Decision Making

June 6 @ 9:00 am - June 7 @ 5:00 pm
Wisma WIM,
Malaysia
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Introduction The future does not just happen. It is shaped by decisions. The quality of your decisions will determine the direction and outcome of your ventures. As such, the correctness of a decision cannot be left to mere intuition or chance. Before a decision is made or selected from a list of possibilities, it must go through a structured and coherent decision testing. Decision is about risk-taking and this is what calculated risk is about. Decision making must be structured…

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Leading And Managing Your Team

June 19 @ 9:00 am - June 20 @ 5:00 pm
Wisma WIM,
Malaysia
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Introduction Great plans and ingenious strategies are things just good to look at if there is no execution.   For plans to work and strategies to be successful, a leader needs a great team to help him to achieve those goals. It is critical for the leader to be able to identify the strengths of the people in his team and to capitalize on those strengths as well as to identify the weaknesses in his team members so as to be…

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July 2017

Team Communications

July 13 @ 9:00 am - July 14 @ 5:00 pm
Wisma WIM,
Malaysia
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Introduction For greater productivity and a conducive work environment, good communications among teams and departments are essential. When communications are clear and vibrant, there will be more understanding among employees, more goodwill and fewer conflicts among them. Communication among team members must be open, direct, timely and relevant. It is also essential for teams to have a wide circle of influence and this is achieved partly through a sound ability to communicate. This 2-Day workshop is designed to empower you…

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Setting The Look For Professional Presence

July 20 @ 9:00 am - 5:00 pm
Wisma WIM,
Malaysia
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Introduction Your appearance directly affects your credibility, capabilities, behavior, body language and the perception of others might have of you. When used properly, your clothing and grooming act as a resourceful tool that will help you achieve personal and professional success. Your image is what speaks the loudest volume before ever having the chance to say a word at all. When you first meet someone, you have 7 seconds to present a powerful personal or professional appearance. It is within…

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August 2017

Managing Change And Crisis

August 2 @ 9:00 am - August 3 @ 5:00 pm
Wisma WIM,
Malaysia
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Introduction In the face of new competition and opportunities, nothing should remain static. Individuals and organisations must change with time so as to remain relevant. To change is not an option; it is something that must occur. Hence, they can either anticipate the changes that are happening around them and initiate change or be forced to change by events that are happening around them. It is better to have control than to be compelled to change. This 2-Day workshop is…

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Speak With Power, Speak With Passion, Speak With Purpose

August 16 @ 9:30 am - August 17 @ 4:30 pm
Wisma WIM,
Malaysia
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Public Speaking consistently ranks as people's top fear (the number 2 fear is normally death, followed by spiders), additionally an astounding 75% of people suffer from 'speech anxiety' - that's 75%! However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. This Public Speaking Training Course will provide you with valuable public speaking skills, including in-depth information on developing an engaging program and delivering your…

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