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Effective Letter And Email Writing For Business

January 24, 2018 @ 9:00 am - January 25, 2018 @ 5:00 pm

The difficulty is not to write, but to write what you mean.” – Robert Louis Stevenson.

Effective business writing shows you how to communicate in business with style and purpose.  Writing that letter or email to influence your readers must be delivered not just using clear and concise language, but it must be delivered with care to connect with the reader.

The goal of this 2-day workshop is to help you write with greater ease, precision and clarity with a touch of courtesy.   We will show you the building blocks of successful writing to hone your skills in organizing your words and thoughts on paper, structure your messages logically, and improve on the style, language and tone.



At the end of this programme participants will be able to:

  • Design clear and concise messages in letters and email.
  • Structure information logically for the reader.
  • Influence and persuade readers to take the action required.
  • Hone the skills of writing business letters and emails.


A mixture using presentation, games, individual exercises and group work. Participants are encouraged to bring in some documents they have sent or received for discussion to analyse for improvement in format, style or language.

Who Will Benefit

Executives, PAs, Administrators and any professionals who want to write better business correspondence.


About the Speaker:

Nancy Ong Chen Gan

(MBA (Strathclyde, U.K.), Dip. In Banking (U.K.), TESOL (Australia), PSMB Certified.)

Nancy pursued her passion to teach through the training profession after leaving her career in banking of 30 years. Ten years on and she has successfully trained many people in the art of business English communication, an area she is passionate about. Early on in her career, she recognized that a key success factor to career advancement is the ability to speak and write well in English.

Her job has given her many opportunities to write and speak to many levels of management in planning, presenting and decision-making. Combining her proficiency in English and a clear understanding of the business environment, she now wants to share and impart her skills and knowledge to others who care to improve themselves for their career advancement.

Today, she is highly sought by the industry for her training in business English communication and writing skills. Using simple and proven techniques of communication strategies, she is able to show participants how to achieve results in their communication in any work environment. Her programmes aim to increase organizational effectiveness with right communication.

She is lively and inspiring in delivering her training. Using a creative and innovative approach, she instills a sense of urgency and desire for the individual to make the change and transform for better results. Her training has reached out to a diverse industry ranging from manufacturing to services.

If you wish to get more information, please download the brochure with registration form or call WIM Office at 03-77250268 / 77299909.

Date: 24th – 25 Jan 2018, Wednesday & Thursday

Time: 9 am – 5 pm


WBN Member – RM499.00

Early Bird (First 10 participants) – RM799.00

Normal Price – RM1,200.00

Group (min 3) – RM599 (An organization sending 3 or more staff members to attend is entitled to RM599 per participant.)

(Fees inclusive of 6% GST, refreshments, luncheon, course materials and Certificate of Attendance.)


For Registration, please click this link https://goo.gl/fVSW8q


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January 24, 2018 @ 9:00 am
January 25, 2018 @ 5:00 pm
Event Category:


Women’s Institute of Management
Wisma WIM, No 7, Jalan Abang Haji Openg
Taman Tun Dr. Ismail, Kuala Lumpur 60000 Malaysia
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